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Usability Testing Playbook

Plan, run and report usability studies that change product decisions inside a single sprint.

Maya Thompson4.7(618)4.7K learners9 hoursIntermediate

Overview

Usability testing is the fastest route from opinion to evidence. In this course you will learn to write realistic tasks, moderate in-person and remote sessions, analyse behaviour and communicate findings so your team acts on them, using lightweight methods that fit around a sprint.

Usability TestingModerationResearch OpsRemote Research
Level
Intermediate
Language
English
Updated
May 2026
Free previews
2 lessons

What you'll learn

  • Write goals, tasks and success criteria for a usability study
  • Recruit the right participants quickly and ethically
  • Moderate sessions without leading or biasing participants
  • Run unmoderated remote tests and interpret the results
  • Prioritise issues by severity and frequency
  • Present findings that drive concrete product changes

Curriculum

4 modules · 16 lessons · 9h total

Turn a vague worry into a testable plan.

  • Why and When to TestFree preview32m
  • Writing Research Goals and HypothesesFree preview39m
  • Crafting Realistic Task Scenarios55m
  • Recruiting Participants on a Budget7m

Requirements

  • Basic familiarity with UX design concepts
  • Access to any prototype or live product to test against
  • A video-conferencing tool such as Zoom or Google Meet

Skills you'll build

Completing this course raises these proficiencies in your skill profile.

Usability TestingUX Research
See how this fits your skill gap

Your instructor

Maya Thompson

Senior Product Designer, Tarkeeb Labs

Maya has spent twelve years designing fintech and marketplace products across New York, Singapore and Berlin. She leads design critique at Tarkeeb Labs and has mentored over 400 first-time designers into their first product role. Her teaching style is practical, warm and relentlessly focused on shipping work you can show.

4.9 instructor rating16K learners3 courses
More courses by Maya

Learner reviews

4.7

618 reviews

5 ★
83%
4 ★
10%
3 ★
4%
2 ★
2%
1 ★
1%

Joanna Prieto

UX Researcher

Sep 11, 2026

The moderator script template is gold. I used it in a session the day after learning it and the quality of insight jumped noticeably.

Shahriar Parvez

Product Manager

Aug 2, 2026

Helped me understand how to ask for research and how to judge whether a study is solid. Clear and honest teaching.

Lucy Armstrong

Service Designer

Jul 18, 2026

Maya's examples from fintech are brilliant. The severity rating framework is now our team standard.

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